Returns and Refunds Policy

APPLICABILITY OF RETURNS AND REFUNDS

○ Wrong order or item(s) sent by us
○ Damaged Item(s)
○ Defective Item(s) or with quality issue

* For the final sale of custom-made items, should you encounter any repairable quality issues upon receipt, we are committed to providing repair services. While it is rare, during transit, some handmade leather bags may exhibit minor marks or slight impacts on craftsmanship. Please understand that these occurrences fall outside the scope of our return policy, and thus, refunds cannot be accommodated. We appreciate your understanding.

TIME LIMIT FOR ACCEPTING RETURNS

Under the return policy, you have 3 days to apply for after-sales after receiving the item, and your item must be in the same (new) condition as when you just unpacked it, unworn or unused, and in its original packaging , you also need a receipt or proof of purchase; please contact our after-sales personnel for details, and you cannot return the product without authorization, otherwise the buyer will bear the loss, please be cautious.


EXCHANGES

We only exchange products that are damaged, wrong product, wrong size, or defective. If you need to exchange an item please contact us at: dorlbag888@gmail.com
PS: Dear customer, we would like to sincerely remind you that if you have any changes in size, color, or material after your purchase, or if you suddenly change your mind and no longer wish to proceed, we will do our best to provide you with free replacement or refund services, provided that the request is made before the actual manufacturing process begins. However, if the request for replacement or refund is made after we have already started production (i.e., the material has been cut or the cutting is complete), considering the high material and labor costs, we will have to charge 50% of the total price as compensation. We appreciate your understanding and cooperation. Thank you for your support.

RESTOCKING FEE

We do not charge a restocking fee on returns.


RETURN SHIPPING FEE

The return shipping fee must be borne by the customer due to customer’s responsibility. If issues caused by us, the return shipping fee is borne by us.


ACTION TO BE TAKEN BY THE CUSTOMER

* Please do not return to the original shipping address，Please contact customer service to confirm before returning.

* Items that are being returned should be new, and unworn. They should be kept in its original condition in which you received them in.

* Please contact our customer service to request return authorization, and the return instructions.


HOW SOON WILL I RECEIVE A REFUND?

Returns will be processed within 14 business days of receipt of your item(s). You will receive an email notification once your return is processed. Please note that payment processing is beyond our control and it may take up to 7-10 additional business days for the funds to be credited to your account used during checkout.


WHETHER THERE IS A RETURN HANDLING FEE, AND WHO WILL PAY FOR THE RETURN POSTAGE

No restocking fee.

For defective products (This happens when the product is incorrect, damaged by the carrier, or defective in another way), No cost.

For customer remorse ( This happens when the customer purchased the wrong product, it doesn’t fit, or they no longer want the item ), Customer responsibility.


ABOUT THE RETURN ADDRESS

Please do not return to the original shipping address，Please contact customer service to confirm before returning. dorlbag888@gmail.com